All of our batteries are backed up by a 30-day money-back guarantee and a 10-year warranty.
Warranty & Return Policy
In the unlikely event that you have a problem with one of our battery products, we have a direct warranty & return policy here for you to help navigate any issue:
●Please contact support@tycorun.comfor all returns or warranty requires.
● Within the thirty days after the shipping date, you can return the undamaged products for a full refund with a 10% restocking charge.
●Best in class quality guarantee for 10 years
1. Tycorun lithium-ion batteries are developed to last. We stand by our workmanship. If our batteries make a mistake, we will replace or repair them.
2. ALL Tycorun Batteries include a 10-Year Manufacturers Defect Warranty from the date of purchase. The typical life expectancy of a Tycorun lithium-ion battery is 4,000 recharge cycles, or approximately 5-10 years with normal use, which is appropriate to what the battery is developed for (see the specs of the battery). Normal wear and tear and carelessness, or misuse of the battery will not be covered in this guarantee. If the battery is deemed improperly used, you will be charged $150 per hour for repairs, plus parts and shipping.
3. For warranty claims, please get in touch with the initial place of purchase, and the batteries may need to be shipped back to us (Tycorun) for further examination.
●4% bank processing fees paid by the buyer.
●All accessories & complimentary products (chargers, powerbox cases, volt meter, etc)have a 1-year warranty
●Free battery analysis & free technical support for lifetime.
●This guarantee applies only to the original owner (non-transferable).
●Each item is only eligible for one free replacement.
●Customer should pay for return shipping charges when returning or warranty parts are inspected. Tycorun will refund shipping costs for qualified returns. Please note that some battery returns may need special paperwork and packaging, and these cases will be subject to additional charges to comply with lithium battery delivery regulations. For all returned shipments, we suggest using a local delivery service, such as a FedEx office or a UPS shop.
●If you have a quality problem with the product, please get in touch with support@tycorun.com to help diagnose the issue. If a product does not fulfill our high-quality requirements, then we will provide you with a replacement part or repair the original at no extra expense. We will not send replacement parts until we have received your returned parts and completed an inspection to determine the cause of any issues. Tycorun is not responsible for return delivery.
●The warranty will not cover Diy modifications or damage due to gross negligence or misuse.
Return Address:
Please mail your returning battery in a traceable way to the address below, and put a note with your order number, your name, and write your situation and/or request.
Tycorun Battery Headquarters:
6585 Arville St, Las Vegas,NV,89118
Ten-Year Warranty
We stand behind the quality of our products:
1.30-day money-back guarantee on all orders. If you are unsatisfied for any reason with one of our batteries, you can return it for a refund up to 30 days after purchase.
2.10-year manufacturer's defect warranty on all batteries. If we made a mistake building your battery, we will repair or replace it. See warranty & return policy for details.
3. Lifetime technical support. Reach out to support@tycorun.com for help from our team of experts.
4.1-year warranty on chargers, powerbox case, and accessories.
What is the return shipping price for Tycorun Lithium Battery?
Return shipping depends on the order size and the vendor. We recommend UPS ground for the most competitive rates. You can ship through UPS at a UPS store or a local shipping agent. Before returning a battery, please contactsupport@tycorun.comfor the return address and additional help.
30-Day Money Back Guarantee
If you are unsatisfied for any reason with one of our batteries, you can return it for a refund, less a 10% restocking fee, up to 30 days after the shipping date.
If I Decide to Return a Product, How Do I Ship It?
There are several factors that affect the life of a battery. Weather, temperature, recharge cycles, depth of discharge (DOD), discharge current, charging current, charging method and duration of static use can all have dramatic effects on battery life. A properly maintained Lithium Battery should last roughly three times as long as a lead-acid battery used in similar conditions. Life expectancy is 10 years.
